Shipping Policy

1. Shipping Policy

Shipping Policy – Aurelia By Divya

At Aurelia By Divya, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery timelines, and other important shipping information.

Order Processing

All orders placed with Aurelia By Divya are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends, public holidays, or during promotional events may require additional processing time. Customers will receive an order confirmation and shipping notification once the order has been dispatched.

Shipping Coverage

We currently offer shipping across India. Delivery availability may vary depending on the serviceability of your location. In rare cases, we may be unable to ship to certain remote areas, and customers will be informed accordingly.

Delivery Timeline

Estimated delivery times are as follows:

Metro Cities: 3–5 business days

Tier 2 & Tier 3 Cities: 5–7 business days

Remote Locations: 7–10 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or unforeseen logistical issues.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed. Any promotional offers regarding free shipping will be clearly communicated on the website.

Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable). Customers can use the provided tracking information to monitor the status of their shipment.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact our customer support team within 48 hours of delivery. Supporting photographs and order details may be required to investigate the issue.

Address Changes and Cancellations

Address modifications may only be possible before the order has been shipped. Once dispatched, changes cannot be guaranteed. Order cancellations are subject to our cancellation policy and order processing status.

Contact Us

For any shipping-related questions or concerns, customers may contact the Aurelia By Divya support team through the contact information provided on our website.

Aurelia By Divya strives to provide a reliable and seamless delivery experience, ensuring your favorite fashion products reach you quickly and safely.